PRIVACY POLICY

Effective Date: October 19, 2026

Website: https://www.BigDripAutoSpa.com

1. INTRODUCTION

Big Drip Auto Spa respects your privacy and is committed to responsibly handling the personal information customers provide when using our services.

This Privacy Policy explains how Big Drip Auto Spa ("Big Drip," "we," "us," or "our") collects, uses, discloses, and protects personal information through our car wash locations, website, online purchasing systems, customer accounts, membership programs, and electronic communications.

By using our services, you acknowledge the information practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on how you interact with Big Drip, we may collect the following categories of information.

Personal and Contact Information

• Name.
• Email address.
• Telephone number.
• Mailing or billing address when provided.
• Other information voluntarily submitted through forms or customer support.

Vehicle Information

• License plate number.
• Vehicle make, model, and other identifying details.
• Membership vehicle registration information.
• Vehicle access and wash visit records.

Account and Transaction Information

• Membership selections and account status.
• Purchase and transaction history.
• Billing dates and payment status.
• Gift card and promotional redemption records.
• Rewards and referral participation.
• Customer service inquiries and account preferences.

Payment Information

Payment information is processed through authorized payment processing systems.

Depending on the payment services used, Big Drip may have access to payment-related details such as transaction confirmations, payment method type, limited card information, expiration information, or payment tokens.

Communications and Marketing Preferences

• Email and SMS subscription preferences.
• Records of messaging consent and withdrawal.
• Customer responses to communications.
• Customer service and account-related correspondence.
• Marketing campaign interactions where supported by our systems.

Website and Technical Information

Our website and authorized technology providers may collect information such as IP addresses, browser details, device information, page interactions, referral sources, and other technical information through cookies or similar technologies where used.

3. HOW WE USE INFORMATION

Big Drip uses customer information for legitimate business purposes, including:

• Providing car wash services.
• Establishing and managing memberships.
• Processing purchases and recurring billing.
• Identifying authorized member vehicles.
• Providing receipts and transaction records.
• Responding to customer inquiries.
• Resolving billing and membership concerns.
• Investigating safety incidents and customer complaints.
• Preventing fraud and unauthorized account activity.
• Administering promotions, rewards, and referral programs.
• Sending permitted account-related communications.
• Delivering marketing communications in accordance with applicable consent requirements.
• Evaluating and improving customer service and business operations.
• Maintaining the security and functionality of our systems.
• Meeting applicable legal obligations.

4. LICENSE PLATE RECOGNITION

Big Drip uses license plate recognition technology and related vehicle identification systems to facilitate convenient membership access and support facility operations.

License plate information may be associated with a customer account, membership, purchase, or wash visit.

This information may be used to verify membership eligibility, administer services, investigate incidents, and prevent fraudulent use.

5. SMS AND EMAIL COMMUNICATIONS

Big Drip may communicate with customers by text message or email regarding purchases, memberships, receipts, payment issues, account changes, customer service, and other permitted business matters.

Customers who provide appropriate marketing consent may also receive promotional messages about washes, membership offers, discounts, rewards, events, and related services.

Customers may opt out of promotional SMS messages by replying STOP to the applicable messaging number or through another supported opt-out method.

Marketing emails include an unsubscribe method as required by law.

Withdrawing marketing consent does not cancel an active membership or erase an outstanding account obligation.

6. SERVICE PROVIDERS AND INFORMATION SHARING

Big Drip uses authorized technology and business service providers to operate its services.

These providers may assist with:

• Point-of-sale and membership management.
• Customer relationship management.
• Payment processing.
• Website hosting and technical support.
• SMS and email delivery.
• Customer service.
• Business operations, security, and recordkeeping.

Information may be disclosed to these providers as reasonably necessary to perform authorized services on Big Drip's behalf.

We may also disclose information when required by law, to respond to lawful requests, protect legal rights, investigate suspected fraud, address security incidents, or complete a lawful business transaction.

SMS opt-in information and consent records are not shared with third parties or affiliates for their independent marketing or promotional purposes. Information may be processed by service providers assisting with delivery and administration of Big Drip's messaging programs.

7. INFORMATION SECURITY

Big Drip takes reasonable administrative, technical, and operational measures designed to protect customer information from unauthorized access, disclosure, alteration, or misuse.

We work with authorized technology and payment service providers to support secure business operations.

No electronic storage or transmission system can be guaranteed completely secure.

Where required by law, Big Drip will provide appropriate notifications concerning qualifying security incidents.

8. DATA RETENTION

Big Drip retains personal information for as long as reasonably necessary for the purposes described in this Policy, including active memberships, transactions, account administration, customer service, legal obligations, fraud prevention, and legitimate business recordkeeping.

Retention periods may vary depending on the category of information and the applicable legal or operational requirements.

Information may be deleted, de-identified, or securely disposed of when it is no longer reasonably required.

9. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, customer account access, analytics, performance improvements, or marketing activities.

Customers may be able to manage certain cookie preferences through their browser or available website controls.

Disabling certain technologies may affect website functionality.

10. CUSTOMER CHOICES AND REQUESTS

Customers may request assistance with accessing or correcting information associated with their Big Drip accounts.

Depending on the nature of the information and applicable law, customers may also request deletion of eligible information or changes to their communication preferences.

Certain records may need to be retained for billing, financial, fraud prevention, legal compliance, or other legitimate purposes.

For privacy-related requests, customers should contact Big Drip using the contact information below.

11. CHILDREN'S PRIVACY

Big Drip's online purchasing and membership management services are intended for adults who are at least 18 years old.

We do not knowingly solicit personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take steps to address the information in accordance with applicable law.

12. THIRD-PARTY WEBSITES

Our website or customer communications may contain links to websites or services operated by third parties.

Big Drip is not responsible for the privacy practices of independently operated third-party websites.

Customers are encouraged to review applicable privacy policies when visiting external websites.

13. CHANGES TO THIS PRIVACY POLICY

Big Drip may revise this Privacy Policy to reflect changes in our business practices, technology, services, or applicable legal requirements.

Updates will be published on our official website with a revised effective date.

14. CONTACT US

For questions about this Privacy Policy or our information practices, please contact:

Big Drip Auto Spa

Website: https://www.BigDripAutoSpa.com

Email: Contact@BigDripAutoSpa.com

Mailing Address: 2420 John Hawkins Pkwy, Hoover, AL 35244

Thank you for trusting Big Drip Auto Spa with your business and information.